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We do not accept any cancellation after order has been confirmed. We do not accept exchanges or returns in the case of at the convenience of customer.

If the product delivered is damaged or defected, please contact us by emailing our Customer Care team at cs@beyorgbeauty.com with the information regarding the conditions within 7 days of receipt. Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you.


All items undergo comprehensive quality control and are checked for damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing our Customer Care team. Please ensure that the packaging remain the same, otherwise it will call into question whether the item was actually used and damaged at that time.

After checking, we will issue a replacement or refund. Shipping, tax and duties ' costs on faulty or damaged items/ replacements will not be charged after the initial delivery.


For online purchases, customers should contact BEYORG® l Beyond Organic in respect of any Defective Merchandise immediately by emailing our Customer Care team at cs@beyorgbeauty.com. Shipping, tax and duties ' costs on the Defective Merchandise will not be charged if return of the products is required. BEYORG® l Beyond Organic reserves the right to request photographic support regarding Defective Merchandise before authorizing a return.


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